Master product operations and take the product world by storm.
Dive into advanced strategies for scaling operations, data analytics, team management and more, all to deliver real results.
Course overview.
Immerse yourself a comprehensive learning journey and explore all facets of product operations from basics to complex concepts. You'll master integrating analytics, managing cross-functional teams and scaling operations, continuously improving product processes, using user-centric approaches to influence your decisions and much, much more.
Complemented by fireside chats, bonus footage, and industry insights to enrich your understanding, you'll experience hands-on learning through coursework, exams, templates, and frameworks tailored for you to use right away.
With our course, you'll gain a detailed and robust understanding, equipping you to tackle the challenges of product operations with confidence and expertise.
By the end of this course, you will:
Understand the Fundamentals: Learn key principles like product lifecycle management and aligning operations with business strategy.
Develop Collaborative Skills: Enhance teamwork through communication exercises, projects, and problem-solving sessions.
Gain Proficiency in Best Practices: Implement industry-standard methodologies and tools for operational excellence.
Course benefits.
Thorough curriculum: Explore all facets of product operations, from basics to complex concepts, including roles and responsibilities, cross-functional collaboration and data-drive customer-centric product culture.
Engaging extras: Fireside chats, bonus footage, and industry insights to enhance your knowledge about leveraging feedback, how to get into product operations and how to make immediate impact in your role.
Hands-on learning: Coursework, exams, templates, and frameworks for practical application. Want to prepare for your next product operations interview or build the right tech stack for your org? We've got you covered.
Course curriculum.
Welcome
Pre-course survey
How to get the most out of this course
Resource library
Introduction to Product Operations [18 minutes]
Introduction
Definition of product operations
Product management applied to product operations
The history and rise of product operations
Key takeaways
Time to reflect
Adding Value as Product Operations [31 minutes]
Key responsibilities of product operations
Key skills for product operations
How to land your first product operations role
Adding value in your first 30 days
Adding value in your first 60 days
Adding value in your first 90 days
The product operations career ladder
Key takeaways
Exam #1 - Adding value as product operations
Time to reflect
Aligning Business Strategy with Product Operations [36 minutes]
Problems that product operations solves
Understanding business goals and objectives
Role of product operations in strategic planning
Case studies of strategic product operations
Case Study #1 - Tech startup scaling operations
Case Study #2 - Retail company adopting e-commerce
Case Study #3 - Healthcare company introducing new technology
Owning and maintaining tech stacks
Coursework
Key takeaways
Exam #2 - Aligning business strategy with product operations
Time to reflect
Communication and Customers [43 minutes]
Communication strategies
Communication across the product lifecycle
Improving customer experiences
Gathering and incorporating user feedback
Building a user-centric product
Tools for managing customer feedback
Key takeaways
Exam #3 - Communication and customers
Time to reflect
Product Lifecycle Management [79 minutes]
What is the product development lifecycle?
[Bonus footage] What is the product development lifecycle? (Expanded) - Michael Pierce, Director of Product Management at Public Consulting Group
Stages of the product lifecycle
Best practices for lifecycle management
Metrics in product operations
How to calculate metrics
Coursework
Key takeaways
Exam #4 - Product lifecycle management
Time to reflect
Cross-functional Collaboration [30 minutes]
Building a product-led team
Building bridges between departments
Building bridges between product operations and leadership
Coursework
Key takeaways
Exam #5 - Cross-functional collaboration
Data and Technology [76 minutes]
Types of data used in product operations pt. 1
Types of data used in product operations pt. 2
Data analytics and tools
Strengthening feedback loops
Run better experiments and improve your growth
Translating data insights into action
Integrating new tools into existing workflows
The role of automation and AI in product operations
Tools for product operations responsibilities
Coursework
Key takeaways
Exam #6 - Data and technology
Time to reflect
Frameworks and Change [104 minutes]
Product operation systems
Lean product development
Customizing frameworks for organizational needs
Principles of change management
The role of product operations in leading change
Urgent vs important
Regulatory compliance
Coursework
Key takeaways
Exam #7 - Frameworks and change
Time to reflect
Scaling and Quality [31 minutes]
Challenges of scaling product operations
Strategies for managing growth
Continuous improvement cycles
Measuring success
Coursework
Key takeaways
Exam #8 - Scaling and quality
Time to reflect
Bonus Footage [171 minutes]
Who owns growth? Booking.com | Accurx | Studocu
Building cross-functional alignment - Kavan Sabnani, Product Manager at Mixpanel
Optimizing customer feedback loops - Carlo Bruno, VP Product at Adyen & Eloise Taysom, VP of Product at Bud
Creating a culture of experimentation - Alexandra Lung, CPO at Uptime
Product ops: Leadership partner or product assistant? Antonia Landi, Product Operations Coach & Consultant
Elevate your professional network - Interactive roundtable discussion - Louis Granger, Director of EMEA and APAC Solutions Consulting, UserTesting
Customer journey mapping
Data as the new product: Unleashing the power of data-driven transformation - Faras Zuheir, Senior Technical Product Manager at Optus
Wrap Up [10 minutes]
Incident report
Your feedback
Fancy leaving a review?
Continue your professional development
Claim your certificate
Showcase your cert
FAQs
Who’s this course for?
This course is for anyone wanting to move into product operations, wants a refresher, or you’ve only been in the role for a short while. You’ll gain all the knowledge and insights to master product ops like a pro.
How long will it take me to complete?
The course itself comprises of over 10 hours of content in which you’ll be required to complete exams.
What's the difference between your Product Operations Core and Masters courses?
Good question! We're glad you asked.
Our comprehensive Core Course is designed for beginners or those new to the field. It covers all the essentials, providing a solid foundation for excelling in Product Operations. From fundamental concepts to practical tools, the Core Course has essential templates and frameworks to guide your Product Operations journey, ensuring you're well-prepared from day one.
Our Master's Course, on the other hand, is for seasoned professionals. It offers an advanced curriculum tailored for those who have mastered the basics and are ready to take their skills to the next level. It focuses on specialized knowledge and strategies suited for managerial roles and veterans in the field. If you have three or more years of experience in Product Operations, this one is for you.
TLDR:
Core Course: A thorough introduction to Product Operations, ideal for those just starting or transitioning into product roles.
Masters Course: An advanced exploration into complex operations designed for leaders and experienced professionals seeking to sharpen their skills.
What happens once I’ve completed the course?
Providing you’ve passed all the exams, you’ll be issued your certificate right away. You’ll also be given entire access to all the content for life.
How long will I have access to the course content?
Once you pay for the course, you'll have unlimited access to all the content for life! There are no additional charges or limitations.
Looking to learn as a team?
If you're looking to get a team of three or more certified, then speak to Matt about team rates
P.s. If you need help convincing the boss, we've done the hard part for you.